FAQs for Company
Q1: Are you a trading company or a factory?
We are a factory located in China’s second largest wine region-Hebei. Our International Department is nestled in Changzhou, 1 hour trip from Shanghai.
Q2: Are you attending the exhibition? Which exhibitions do you go to?
Yes, we attend to the main wine industry events in the US, Canada, Australia, France, etc.
For winery owners and winemakers who do not have time to go to the show, we are happy to pay a site visit and discuss physically with them about the problems or concerns they may have.
We have left our footprints in many reputed regions: NAPA, Okanagan, Barossa, Mc. Laren, Marlborough…
Q3: Does your company provide after-sales service? What kind of after-sales service do you provide?
Yes, of course. All OLAVIN tanks and fermenters have a 24-month warranty. During this period, customers will enjoy free replacement parts and fixing if any problem.
Q4: Are you hiring agents? What are the application conditions?
Yes, they are quite welcome. To be our agent, we have some requirements.
1. They must be familiar with the wine industry, either they serve for oenology or they are fond of wines.
2. They must be customer oriented.
Q5: How long should I wait for a reply to inquiry?
Our rule is ‘RESPOND WITHIN 24 HOURS’. You can always expect our reply the next day you sent us an inquiry.
Q6: What are your working hours?
We have a flexible working time to suit customers from different time zones. Please just feel free to ask whenever you need some help.
FAQs for Products
Q1: Can your tanks be customized?
Yes, every OLAVIN tank can be made to needs. We are happy to blend your great ideas with our tech persons’ expertise. And what exciting is that it is FOC to customize the tank. You are only supposed to sign off the final design before we kick off the production.
Q2: How are your tanks packaged? I mean they will sail for not a short time…
OLAVIN have established his own Packaging Regulations. We obey 2 rules.
Rule No. 1: The tank must be well protected.
Rule No. 2: Produce as less waste as possible considering the expensive waste disposal fee.
Q3: What’s the MOQ?
Our minimum order quantity is a 20GP full container loading. In this way, a lot can be saved on transportation.
Q4: What information should I provide for a quote? Do you have a price list?
Actually, general information like the tank size, the fittings you require, the tank quantity etc will be fine for us to proceed with a solution.
Q5: How long is the lead time?
Our normal lead time is within 60 days after order confirmation. It does not include the shipping time.
Q6: What is the customs code of the wine tank?
We apply HS code 8438.40.00 or 8419.89.00 to the tanks depending on the local customs classifications.